What information do we collect?
When you interact with Ngenda Group — whether through our website, enquiry forms, project consultations, or direct communications — we may collect personal information including your full name, company name, physical address, email address, telephone number, and any project-related details you choose to share with us. For procurement and contracting purposes, we may also collect business registration details and relevant financial information necessary to formalise a working relationship.
How do we collect information?
Ngenda Group collects information through several channels. This includes information you voluntarily provide when submitting an enquiry or quote request through our website, engaging with us directly by phone, email, or in-person meetings, entering into a project contract or service agreement with any of our divisions — Ngenda Construction, Ngenda Mining Solutions, Ngenda Tourism & Travel, Ngenda Real Estate, or Ngenda Drilling Solutions — or providing information to us through referrals or third-party partners, but only where you have given those parties permission to share your details with us.
Confidentiality
Ngenda Group is committed to protecting the privacy and confidentiality of all client and partner information. We do not sell, trade, or disclose personal or project data to any third party without prior written consent, except where required by Tanzanian law or necessary for the delivery of contracted services. Our website may contain links to external websites; Ngenda Group is not responsible for the privacy practices or content of any third-party websites accessed through links on our site.
Making a complaint
If you have any concerns about how Ngenda Group has handled your personal information or if you believe your privacy rights have not been respected, please contact us directly through our official communication channels on our Contact Us page. Provide full details of your concern so we can investigate the matter thoroughly. We are committed to resolving all privacy complaints promptly and fairly. We aim to respond to all complaints within 15 working days of receipt; however, in complex cases, this may take longer. If you remain unsatisfied with our response, you may escalate your complaint to the relevant regulatory authority in Tanzania.
